When a patient calls about a charge, a statement, or why they owe a balance, our team picks up. They explain deductibles, coinsurance, and copays in plain language, so your front desk isn't pulled off the floor to work through a bill line by line.
Patients rarely read an Explanation of Benefits the way a biller does. Our team walks them through what their plan paid, what's left, and why, takes updated insurance details, and rebills the claim when something changed on the payer's side.
When a patient is facing real financial hardship, we set up a short payment plan with a card on file so the balance still gets collected. Patients get breathing room, and you get paid without your team chasing it.
Some questions belong with your practice, like coverage advice or a cost estimate for an upcoming visit. We recognize those, hand them off cleanly to your billing contact, and keep the patient from bouncing between phone numbers.
When a patient calls about a charge, a statement, or why they owe a balance, our team picks up. They explain deductibles, coinsurance, and copays in plain language, so your front desk isn't pulled off the floor to work through a bill line by line.
When a patient is facing real financial hardship, we set up a short payment plan with a card on file so the balance still gets collected. Patients get breathing room, and you get paid without your team chasing it.
Patients rarely read an Explanation of Benefits the way a biller does. Our team walks them through what their plan paid, what's left, and why, takes updated insurance details, and rebills the claim when something changed on the payer's side.
Some questions belong with your practice, like coverage advice or a cost estimate for an upcoming visit. We recognize those, hand them off cleanly to your billing contact, and keep the patient from bouncing between phone numbers.
Every patient conversation follows HIPAA practices. Our team is trained to verify identity and protect health and payment information on every call and text.
Patient payments and cards on file run through ClarityPay on a secure, processor-backed platform. Sensitive data stays protected, and you don't manage the payment system yourself.
We're not a generic call center. Our billers know dermatology statements and EOBs, and they represent your practice by name, so patients feel like they're still talking to you.
Billing conversations are sensitive. Our team handles them with patience and professionalism, protecting the patient relationship you've worked to build.
So much weight has been lifted off my shoulders that I could finally open my second office... a dream now realized thanks to Clarity.
Sarah Jensen, MD
Owner, Regional Dermatology
I used to worry constantly about billing. With Clarity RCM, I never do. They’re reliable, professional, and a true partner in my practice’s success.
Robert S. Bader, M.D.
Owner, RSB Dermatology
Several dermatologists recommended Clarity, and we’ve used them for the last four years without considering another billing provider.
Patrick Keehan, DO
Owner, Keehan Dermatology
We'll review your last 90 days of billing data and show you exactly whereyou're leaving revenue behind. Takes 30 minutes. No strings attached.
We handle post-visit billing questions: explaining charges and statements, reading an EOB, why a balance is the patient's responsibility, deductibles, coinsurance, copays, and coordination of benefits. We also take payments and update insurance to rebill a claim. Questions that need your practice, like coverage advice or estimates for an upcoming visit, we route to your team.
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