Delaware is compact enough to drive end to end in an afternoon, but your billing sits in three different payer environments along the way. Wilmington, Newark, and Middletown bill like the Philadelphia metro they border. Dover and the rest of Kent County land in between. Lewes, Rehoboth Beach, Millsboro, Georgetown, and Seaford serve a retiree-heavy panel with steady skin cancer volume. We work derm-only across all three, so patterns in how each payer handles excisions, biopsies, and Mohs claims get caught before they turn into denials.
A dedicated account manager and pod work your claims specifically, not a rotating queue. Your existing A/R transfers to us on day one. Nothing sits idle during the switch. We also operate inside the EMR you already run, ModMed, Nextech, or anything else your practice uses. Reporting breaks out by payer and aging bucket instead of one blended number. So if a Medicare Advantage plan slows down on excisions in Sussex County, you see it in that month's review, not two quarters later.
Beyond monthly reporting, we bring benchmarks from other derm groups on our platform, credentialing support, and payer strategy built for how Delaware practices actually bill. That adds up to a 97% net collection rate and a 27-day average A/R across our client base. Those numbers come from watching claims closely, not reacting after the fact. We are SOC 2 Type II certified and HIPAA compliant. Onboarding typically runs three to six weeks from signed agreement to full go-live.